Privacy & Security

At offsettingyou, we respect your privacy and take every measure to ensure you can shop safely and securely on our web-site. Full details of our privacy policy are given below. If we make any changes to the policy, the information below will be updated immediately.

We use the information you provide us to:

  • Administer your account and, we may disclose your details to our service providers for the purpose of processing your order.
  • Occasionally inform you by post, email or other available means of products, services, promotions and special offers.
  • We will only contact you by telephone if there is a query regarding your order.

Disclosing information we collect to third parties

  • We will only pass on your details to research agencies and other third parties, who may contact you for marketing purposes by mail or email, with your prior approval. We will never disclose your payment details to these third parties.
  • We may pass on non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only.
  • Your details are held securely by us and used solely for the purpose of answering your customer service queries.
  • In the unlikely event that information is transferred outside the UK, we will ensure the security of that information.

Customer consent

By using our website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us or third parties. You may change this option at anytime and ask to be removed from our mailing list by e-mailing us on info@offseting4you.co.uk. Please ensure you list all the email and postal addresses you may have given us in the past. Alternatively, you may write to us at: Offsetting4you, Unit 2, Culmbridge Farm, Hemyock, Cullompton, EX15 3PD

Cookies

Cookies are small pieces of information that are stored by your browser on your computer hard drive.

We use cookies for the following reasons:

  • To ensure that items are placed into your Shopping Basket and orders are processed correctly.
  • To identify you as you travel around our site.
  • To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.

No recognisable personal information is stored in the cookie that can link it back to an individual.

You will need to ensure your cookies are enabled which will allow you to register your details and to purchase from our site.

Feedback

If you have any comments, queries or complaints relating to our privacy policy, please email or write to us: see contact details above.

Security

At Offsetting4you we take your online security very seriously. Full details of how we protect the information you provide us are given below.

  • When you place your order, you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us.
  • As an additional security measure, credit card numbers are encrypted both before an order is processed and when stored on our database.
  • We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.

To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.